Comments on: PayPal Disputes and Intangible Goods

By: How safe am I in the following PayPal scenarios?

How safe am I in the following PayPal scenarios? — Mon, 16 Jan 2012 20:52:02 +0000

[...] your case reads that, they will recategorize the claim and close it in your favor." Source: Dan Grossman | PayPal Disputes and Intangible Goods Can anyone confirm this? If this is the case, the seller is pretty secure unless the payment was [...]

By: B33rbang

B33rbang — Sat, 06 Aug 2011 16:22:00 +0000

This is not fishy at all, every gold/account in game selling site ask their buyer to write this type of stuff in the details when paying, its a type of security matter to confirm 100% that it is a virtual item and prevent buyers from winning if they open a duspute(scam).

By: B33rbang

B33rbang — Sat, 06 Aug 2011 16:01:00 +0000

yeah thanks I know that, but what are my chances to win according to what i said below?

By: Dan Grossman

Dan Grossman — Sat, 06 Aug 2011 15:02:00 +0000

I hope you’ve upgraded to a Business Account (it’s the same as a Premier account but with a business name set), because it gets you better support. If you do want to call, here’s how: log in to PayPal, then click “Contact Us” at the bottom of the page, click “Contact Us by phone or email” in the right column, then click “Call Us” in the left menu. That’ll get you the phone number for customer support.

By: B33rbang

B33rbang — Sat, 06 Aug 2011 14:59:00 +0000

Hey Dan, I recently sold some virtual items for a total of 1.3k dollars to the same person.
I asked him to write this in the details everytime he paid me the money:

“I will not charge back for what ever reason, this is a Virtual item.”

and right after we done with the trade he opened a dispute against me and escalated it to a claim.

To resolve the issue I chose the last option in the resolving menu and i said that the buyer got his virtual goods after he paid. in the shipping address I deleted his address and I wrote “virtual item” instead.

I also attached a screen shot of my email of every transaction where he mentioned:
“I will not charge back for what ever reason, this is a Virtual item.”

I dont think he called the CC company and asked to charge back because it was Friday..
but anyways, what are my chances to win?
I gonna lose so much if he gonna win..
will calling paypal costumer support might help me?

By: Dan Grossman

Dan Grossman — Mon, 16 May 2011 20:14:00 +0000

That’s in agreement with what’s written here, Barry. Intangible goods are not covered by the Buyer Protection Policy as I wrote. It’s no joke — PayPal cannot reasonably take either side in a dispute over intangible goods as there’s no way for them to tell which side is being truthful. The buyer has all the same recourse they have if they paid through any other method — a credit card chargeback, bank reversal, complaint to authorities or a small claims suit.

A seller that sells virtual downloads and doesn’t send anything would be out of business in a week. A couple chargebacks or bank reversals and PayPal’s risk department would freeze the account.

By: Barry Walker

Barry Walker — Mon, 16 May 2011 15:47:00 +0000

Intangible goods cannot be refunded. Where did you get this information from? it is in the user agreement that paypal cannot and will not refund intangible goods. Meaning anyone can sell virtual downloads and not actually have to send anything. It is a joke

By: Dan

Dan — Sat, 05 Dec 2009 04:44:05 +0000

I’ve had that happen. I’ve also had people change their mind about a purchase minutes after making it and dispute the payment without ever sending an e-mail. People act strangely sometimes.

By: Ryan

Ryan — Wed, 18 Nov 2009 07:38:52 +0000

I’ve had two people file complaints with PayPal over transactions with me. The first one never responded to my question about what the problem was and the other said they intended to only pay me once, but they inadvertently paid me twice so they filed a complaint!?

Both times I just refunded them as I couldn’t be bothered arguing with anyone. And for the second one I would have happily refunded me if they’d just sent me an email mentioning the error but for whatever reason they decided to escalate things to a higher level.

Very annoying, but I guess PayPal couldn’t do it any other way or the buyers would be placed at too much risk.

By: Jesse

Jesse — Mon, 02 Nov 2009 18:33:07 +0000

This is great help thanks.