Comments on: PayPal Disputes and Intangible Goods

By: Dan

Dan — Sat, 05 Dec 2009 04:44:05 +0000

I’ve had that happen. I’ve also had people change their mind about a purchase minutes after making it and dispute the payment without ever sending an e-mail. People act strangely sometimes.

By: Ryan

Ryan — Wed, 18 Nov 2009 07:38:52 +0000

I’ve had two people file complaints with PayPal over transactions with me. The first one never responded to my question about what the problem was and the other said they intended to only pay me once, but they inadvertently paid me twice so they filed a complaint!?

Both times I just refunded them as I couldn’t be bothered arguing with anyone. And for the second one I would have happily refunded me if they’d just sent me an email mentioning the error but for whatever reason they decided to escalate things to a higher level.

Very annoying, but I guess PayPal couldn’t do it any other way or the buyers would be placed at too much risk.

By: Jesse

Jesse — Mon, 02 Nov 2009 18:33:07 +0000

This is great help thanks.

By: John Burton

John Burton — Wed, 28 Oct 2009 10:25:37 +0000

Yes agreed, fraud losses can – unfortunately – only be minimized, not totally eradicated. Some goid pointers in your post for any newcomers, so well done.

By: Dan

Dan — Mon, 26 Oct 2009 07:51:51 +0000

This is very true, which is why losses to fraud should be expected, and worked into your product pricing. It’s something I’ve been struggling to contain for nearly 6 years now. It’s something that’s put a lot of companies out of business, including all of PayPal’s early competitors during the dot-com boom.

By: Roseli A. Bakar

Roseli A. Bakar — Mon, 26 Oct 2009 05:35:02 +0000

I agree with you that to minimize losses is to avoid them from happening in the first place but you can only do that much..